This policy applies to products purchased directly from. More information can be found at GOV.uk 'Tax and Customs'. If you have any questions, please contact our Customer Care team. Orders are subject to the typical customs and VAT rates. Import duty and taxes may apply when ordering from our website for delivery to the Channel Islands. I'm shipping to the Channel Islands, how are import duties and tax applied? You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan. You’ll see “https” in the checkout page URL, which means your information is secure. Yes, checkout is 100% secure and your personal information is safe. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Note that your bill will say "Luzern-PetSafe." Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. This is beyond our control & we thank you for your patience. Note: Delivery times are a little slower than we would like for our UK customers and this is due to additional customs regulations on imports from the EU via the UK.What you pay at checkout is the total cost for delivery to your door. Custom duties – Your order will be delivered duty paid, this means we will be paying custom duties on your behalf.Business days are defined as Monday-Friday, excluding holidays. Estimated day of delivery is 7–10 business days from your order date. Processing/Delivery Time - All online orders are processed the following business day.For specific pricing details please see the FAQ section below. Standard Shipping - For orders £90 or less, we ship via UPS/DPD with flat rate pricing. Free Shipping - We offer free shipping via UPS/DPD on all orders over the value of £90.We want to ensure you get the right product at the right time for the right price. Easy to Clean - When it’s time to clean your mat, remove the controller and wipe the mat with a damp cloth.Battery-Operated Controller - Controller easily attaches to the training mat using 2 hooks and 2 snap fasteners controller requires 1, 9-Volt battery (battery not included).Sofa Size - Sofa training mat measures 150 cm L X 30 cm W so you can easily protect your living room furniture.Safety Timeout - If your pet stays on the mat for more than 8 seconds the mat times out for 4 seconds if your pet stays on the mat after that period of time, the stimulation will resume.Training Tool - When your pet steps on the mat, they will feel a safe yet startling stimulation that discourages them from entering the off-limits area.7 Stimulation Modes - Multiple stimulation levels allow you to set the training mat to tone only stimulation, low, medium or high static stimulation with or without tone.Easy to Use - Place ScatMat™ on countertops, on the sofa, in doorways and near rubbish bins to teach curious dogs and cats which areas of your home are off-limits.LCD Display - LCD display shows the stimulation level, battery level and a counter to show how many times your pet steps on the mat.Trust PetSafe® to keep your pet healthy, safe and happy. With a little time and training, your pet will learn to stay out of trouble. The ScatMat® training mat is available in 5 different sizes so you can choose the best size for the area in your home you want to protect. The mat has a safety timeout feature, so if your pet keeps their paws on the mat for more than 8 seconds, the mat will stop correcting your pet before repeating the cycle. When your pet steps on the mat they will feel a safe yet startling correction. The 7 correction modes allow you to set the correction to tone only, 3 levels of static only or 3 levels of static plus tone. It’s easy to adjust the correction level of the training mat depending on your pet’s needs. The LCD display shows the battery level, correction level and a counter so you can see how many times your pet steps on the mat. The mat uses a battery-operated controller featuring an LCD display. Place the mat on your kitchen counter, on the sofa, or in front of the Christmas tree to keep curious pets away. With this training mat you can quickly and safely teach your cat or dog off limits areas in your home. Teach your best friend to be on their best behavior with the PetSafe® ScatMat® Indoor Pet Training Mat.
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